Billing & Refund Policy

This page explains how we bill for consulting work and how refunds and adjustments are handled. It forms part of our Terms of Service.

Fees and quotations

All work is quoted as a fixed fee in a written proposal following the scoping session. The proposal is valid for 30 days. No work begins, and nothing is billable, until you accept the proposal in writing.

Invoicing and payment

Project engagements are invoiced at agreed milestones, typically on completion or at the midpoint and completion for longer projects. Retained support is invoiced monthly in arrears. Payment terms are net 15 days by ACH bank transfer or business check. We do not require deposits on engagements under $5,000. All amounts are in US dollars.

Cancellation by the client

You may cancel a project at any time in writing. You are invoiced only for work completed to the date of cancellation, calculated pro rata against the agreed deliverables. Retained monthly support ends 30 days after written notice, with no exit fee.

Cancellation by us

If we cannot complete an engagement for any reason, we invoice only for completed deliverables and refund any amount already paid that exceeds that value, within ten business days.

Refunds and service guarantee

If a delivered piece of work does not meet the specification set out in the accepted proposal, tell us within 30 days of handover. We will correct it at no additional cost. If we cannot correct it to the agreed specification, we refund the fee attributable to that deliverable in full. Refunds are issued by the original payment method within ten business days of agreement.

Expenses

Travel beyond a 60-mile radius of Olympia is charged at cost and agreed in advance in writing. We do not add administrative surcharges, and we do not bill for time spent travelling.

Late payment

Invoices unpaid after 30 days may accrue interest at 1% per month, applied only after a written reminder. We contact clients before applying any charge, because an overdue invoice is usually an oversight rather than a dispute.

Disputes

If you disagree with an invoice, email info@neilkrasner.com within 15 days of receipt setting out the reason. We suspend collection while a good-faith dispute is being resolved.

Contact us about this policy

Krasner Advisory Group
Attn: Robert Smith, Owner
223 Hollywood Boulevard, Olympia, Washington 98504, USA
Phone: +1 (310) 682-3788
Email: info@neilkrasner.com